FAQ

Charitable Contributions

As we are a 501(c)(3) corporation, all donations will be able to receive a tax receipt. Your donation is tax deductible to the fullest extent allowed by law.

RELIEF WITH LOVE, Corp. is a registered 501(c)(3) corporation and is operated in good faith per IRS guidelines. Our EIN is 85-0748777.

There is no amount too big or too small! Any amount helps to feed people. Meals typically range from $5-10. A donation of $10 guarantees one meal from an NYC restaurant to a frontline worker or someone in need.

Shipping policy

Orders are processed within 3-5 business days, excluding weekends, holidays and promotional periods. Please note that due to COVID-19, there may be a slight delay with shipping.

Everywhere! Shipping costs will be processed at checkout.

For International Orders the goods will be imported on behalf of the consignee/purchaser. The consignee authorizes Relief With Love, Corp to import the goods on his/her behalf. Further, the consignee/buyer agrees that Relief With Love, Corp may delegate the obligation to import the goods on his/her behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods at time of purchase.

Returns and exchanges

Due to our mission and funding going immediately to restaurants, and safety hazards due to COVID-19, we do not currently accept returns or allow for exchanges.

Payment Policy

We accept all major credit cards, PayPal, Apple Pay and QuadPay.

We do not currently accept split tender.

Please note that for the security of our customers all payment types are subject to security review. 

Sizing

Please specify your preferred size at checkout by utilizing the sizing chart on the product page. Unfortunately, bracelets cannot be exchanged for a different size at this time. 

If you have any questions on sizing before placing your order, please reach out.

There may be some minor adjustments to the design as bead sizes vary per style.

Care Instructions

Our pieces are delicate, due to the intrinsic nature of enamel which has a tendency to chip under the stress and strains of everyday life. That being said, we’re always working hard to improve the quality of our enamel by testing out different techniques to find the best ones.

Here's what we recommend you do to keep the wear and tear at a minimum:

Our bracelets can't swim so avoid wearing your enamel pieces in the ocean, pool, or shower. 

Avoid wearing enamel with lots of other metal jewelry.

Avoid banging your wrist on table tops, laptops and any other hard surfaces.

And definitely avoid throwing your pieces into the bottom of your bag.

Our jewelry is not supposed to be precious but, a bit like humans, imperfection is beautiful. We actually like them best when they have a bit of the wearer's character in them.